Privacy policy

Your Privacy Matters to Us

At Zenn Core Advisors Sdn. Bhd. we are committed to safeguarding your personal information. We value your trust and are dedicated to managing your data with the highest level of responsibility, care, and transparency.

Collection and Purpose of Personal Data

Your personal data is collected for the following purposes:

Providing and delivering our services and products
Communicating with you regarding future services, promotions, and marketing initiatives
Enhancing and improving our service quality

Only authorized personnel within Zenn Core Advisors have access to your personal data. We do not disclose your personal information to third parties unless:

It is necessary to deliver a service to you (e.g., product delivery, credit and security checks)
We have your consent
It is required for legal, regulatory, auditing, or compliance purposes
It is for research, profiling, or internal analysis

Disclosure may also occur to our legal advisors, auditors, group companies, appointed marketing agencies, or third-party service providers.

Your Consent

We will not sell, rent, or trade your personal information (such as name, address, email, or credit card details) to any third party (except trusted partners linked through our services) without your express permission.

Communication & Marketing

If you have engaged with our services, you may occasionally receive updates from us regarding promotions, offers, or news via email, phone, or mail. Upon becoming a customer or subscribing, you will be given the option to receive such communications from Zenn Core Advisors and our selected partners.

You may opt out of these communications at any time by:

Logging into your account and updating your preferences under ‘Your Details’
Clicking the ‘unsubscribe’ link in any marketing email from us

Cookies

Cookies are small files stored on your computer to enhance your user experience. If you register with us, cookies help remember your details for future visits. You may change your browser settings to reject cookies if you prefer.

Site Analytics

We may disclose anonymous, aggregated statistics regarding site usage for analytical and reporting purposes. These metrics are gathered using cookies and embedded codes provided by third-party analytics partners. This information helps us optimize user experience.

Disclosures of Your Information

Your data may be disclosed:

To our group of companies
During business asset transfers, mergers, or acquisitions involving Zenn Core Advisors
To comply with legal obligations or regulatory requirements
To enforce our terms or protect the rights and safety of our company, clients, or others (e.g., fraud prevention and credit risk reduction)

Third-Party Links

Our website may contain links to third-party websites. Please be aware that these sites have their own privacy policies, and we are not responsible for their content or practices. Always review the privacy policy of any external site before submitting your data.

Accessing or Verifying Your Information

To access or verify your personal information, please contact us at the details provided below. For security reasons, we may require verification (such as confirming your registered email and password) before disclosing any information. Please keep your login credentials secure.

Contact Us

We welcome your questions, feedback, or concerns. Your insights help us improve, and we are always happy to assist. Should you wish to stop the processing of your personal data or have privacy-related inquiries, please contact our team at:

Email: info@zenncoreadvisors.com
Address: Block 5-18-8, VSQ @ PJ City Centre, Jalan Utara, Pjs 52, 46200 Petaling Jaya, Selangor.

Service Cancellation Policy

Cancellation Window: Customers may cancel their service within 24 hours of receiving the agreement without incurring any penalties.
Cancellation Fees: Cancellations made after 24 hours will incur a 20% fee of the total service cost.
Non-Refundable Services: Once the service process has begun, all payments are strictly non-refundable and non-deferrable.
Cancellation Procedure: To cancel a service, please contact our customer support team at info@zenncoreadvisors.com